Terms & Conditions

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Terms & Conditions 2017-08-22T19:02:39+00:00


We expose the contractual document that will govern the contracting of products and services through the website www.sweetyfou.com property of Chloe Vanhoutteghem (the provider or Sweetyfou). Acceptance of this document means that the user:

• You’ve read, you understand and you’re agree with this text.
• You will assume all obligations.

The present conditions will have an indefinite period of validity and will be applicable to all the contracting realized through the web site www.sweetyfou.com of the provider.

IMPORTANT: The provider reserves the right to unilaterally amend these Conditions, without affecting the property or promotions that were acquired prior to the modification.

IMPORTANT: In compliance with the current regulations of card brands:

“This merchant undertakes not to allow any transaction that is unlawful, or considered by credit card brands or the acquiring bank, that may or may have the potential to damage the goodwill of the same or to influence negatively on them . The following activities are prohibited under the programs of card brands: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Trader, Card Holder, or Cards. ”

Identity of the parties

On the one hand, the supplier of the goods or services contracted by the user is Chloe Vanhotteguem, with its registered office Puigmarti, 40, 2-2, 08012, Barcelona (Barcelona, Spain),

The user, registered or not on the website, being responsible for the veracity of the personal data provided to the provider.

The Contract

The purpose of this contract is to regulate the contractual relationship of purchase made between the provider and the user at the time the latter accepts the corresponding box during the online purchasing process.

The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through our website, a specific product or service.

Registration Procedure

The user to be able to access the services offered by the provider, must register through the website by creating a user account. For this, the user must provide freely and voluntarily the personal data that will be required.

The user will select a username and a password, undertaking to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft thereof or possible access by an unauthorized third party , So that it proceeds to immediate blocking.

The user will not be able to choose as a user name words that are intended to confuse others by identifying the latter as an integral member of the provider, as well as expressions that are injurious, abusive and in general contrary to the law or to the exigencies of morality and good manners.

Once the user account has been created, it is reported that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the procurement procedure will follow the following steps:

1. Carry the shopping cart. Must express the quantity of the product.
2. Ordering method. The user must make the request as a guest or registered.
3. Billing Details. Selection of shipping address and delivery territory.
4. Type of payment .
5. Checking and ordering. Click on “I have read and accept the conditions” to end the purchasing procedure.
6. Payment information.

In any case, the contracting platform of the provider will inform the user, once the contracting procedure has been completed, regarding all the characteristics, price, forms of transportation, date of contracting and estimated delivery of the contracted product or service. Likewise, an e-mail will be sent to the user confirming his order.

The proper access to the online store depends on the telecommunications system used and in particular the internet network, so the Company is not responsible for interruptions, delays or errors of the service for reasons beyond its control, as well as derivatives Of the equipment and / or connection to the Customer’s network.

Delivery of orders

The delivery of the orders will be made at the address freely designated by the user. In the event that at the time of receiving your order one or more of the products of your order are not available or are sold out, unfortunately it will not be possible to complete your order completely. In this case, we reserve the right to choose between partial fulfillment of your order and your complete rejection. In this case, we will inform you immediately by e-mail.

In case the goods or merchandise that you have requested is / n available, the time that elapses in times of normal activity until delivery to the address indicated by you – delivery period – is from six to ten days Working days, counted from the reception of your order.

International delivery

Thus, the provider assumes no responsibility for when the delivery of the product or service does not take place as a result of the information provided by the user are false, inaccurate or incomplete or when delivery can not be made for reasons beyond the control of the user. Consignment company, assigned for that purpose, as is the absence of the recipient.

Not with standing the above, the provider must take the required measures to a diligent merchant so that the delivery can take place within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, Any liability against the provider.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Price and validity period of the offer

All indicated prices of the goods of the online shop are understood with the value added tax in force included and expenses that could be applicable and in any case they will be expressed in the Euro currency (€). In addition, for each shipment we invoice an amount for shipping costs that may vary depending on the order made and the area to which we send the same.

The prices applicable to each product will be those published on the website and will be applied automatically by the hiring process in the last phase of the same. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be communicated to users beforehand.

Any payment made to the provider will lead to the issuance of an invoice in the name of the registered user at the end of the purchase process. This invoice can be automatically sent to the email address provided by the user, as well as sent alongside the purchased product, when the user so requires.

For any information about the order, the user will have the telephone number of the service provider that is (+34) 657 833 601 or via e-mail to the e-mail address contactsweetyfou@gmail.com. In any case, you must indicate in the subject of the message or the teleoperator the order number assigned to you and indicated in the confirmation email of the purchase.

Reliance on information posted

We have taken every care in the preparation of the content of this Website. However, commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. In particular, we have made every effort to display as accurately as possible the colors of our products that appear at the Website. We cannot guarantee that your computer monitor’s display of any color will be accurate. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

Payment methods

As for the retention of tittle, until payment of the full price, the goods delivered will remain the property of Sweetyfou.

Payment will be made in advance with PayPal (Before registration, your bank or credit card details are deposited in said company).

We inform you that, under the conditions that you have stipulated with credit institutions or other institutions, you may incur additional expenses for transfer fees, account management etc. We recommend that you inquire with your bank or credit card issuer on the matter. The provider agrees and provides that, at no time shall any charge be made for the use of the means of payment mentioned above.

We reserve the right to individually restrict the use of the payment methods indicated above to one or several options.

We use secure payment systems from leading financial institutions in e-commerce. Payment data is confidential and transmitted in encrypted form (SSL) to the corresponding financial institution.

Credit card payment has a 48-hour order processing time.

Right of withdrawal

The user will have a period of 14 calendar days from the date of receipt of the product for the return of the same. Not applicable to products sold “in bulk or by meter”, such as fabrics, unless a complete piece is purchased. Unless the return is made for defects in the product, the costs related to the shipping will be assumed by the user. In any case the product must be returned in its original packaging and in perfect condition. To do so, they must direct their revocation and return the merchandise to: Chloe Vanhoutteghem, with address at Puigmarti, 40, 2-2, 08012, Barcelona (Barcelona, ​​Spain). Tlf: (+34) 657 833 601 and E-mail: contactsweetyfou@gmail.com

ON THE CONSEQUENCES OF WITHDRAWAL AND REVOCATION. In the event of a valid withdrawal or revocation notice, the benefits received and the benefits obtained, if any (eg interest), must be returned to each other.

In case the buyer is unable to return the benefits received in whole or in part, or only in a deteriorated state, the buyer is obliged to repay Sweetyfou the corresponding extent. In addition, and in order to prevent the obligation of compensation as a result of the deterioration that results from the proper use of the thing, we recommend not to start using it as if it were your property, avoiding anything that could detract from its value (thus, products should not have Used, damaged, must retain their original label and must be returned in their original packaging). The goods to be returned must be sent to Chloe Vanhoutteghem, with address at Puigmarti, 40, 2-2, 08012, Barcelona (Barcelona, ​​Spain), at postage and at the risk of the recipient. The obligations for the restitution of payments and benefits will be fulfilled in a maximum term of 30 days. This period begins for the buyer with the sending of his declaration of revocation or with the return shipping of the merchandise, and for Sweetyfou with the reception of the same.

Applicable guarantees

All of them have the guarantee period in accordance with the criteria and conditions described in Legislative Royal Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and Other complementary laws.

Data Protection

Sweetyfou is responsible for the online shop for the purposes of the regulations on personal data protection and e-commerce regulations.

We will use your data only in the terms provided by the Law and based on your consent; (Eg, name, address, e-mail, information on things requested / purchased, details of their behavior in relation to orders and payments ), As well as any other information you provide voluntarily.

Applicable Law and Jurisdiction

These conditions will be governed or interpreted according to the Spanish legislation in what is not expressly established. The provider and the user, agree to submit any controversy that could arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the city of Barcelona.